RETURNS AND REFUNDS
Returns and Refunds policy
131 FASHIONS appreciates your purchase from us. We understand that you did not try the garment for a pre purchase fit, when buying from our online store. To make it easier, we now accept returns on all products, unless it is marked as a CLEARANCE ITEM. Only CLEARANCE ITEMS are excluded from returns and refunds. To do a return and receive a REFUND for your purchase, see below.
• We need notification within a period of 3 days from the date of receipt of the purchase by you, if you would like to return it. If you receive your order and are not satisfied for any reason you can return the product for a monetary refund (less the shipping cost to you). Important: If the period of 3 days has lapsed without you contacting us for return, we can unfortunately not offer you to return of the product.
Orders within New Zealand will be $11.
Orders to Australia will be $ 45
Orders to the USA will be $ 95
• Product must be in its original packaging, with all product tags attached.
• Product must be unused and not altered in any way
• Product must not be damaged, marked or soiled
• Proof of purchase: You will receive a purchase receipt with your order. To complete your refund, we will require this receipt.
• If returned, the garment must reach us within 14 days of your receipt of the parcel (within New Zealand), 30 days for Australia, and USA
Please note that we do not offer Returns or Refunds on clearance items,
as these items are clearance stock and the sale is final.
In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the above conditions, we reserve the right not to issue a refund.
We are happy to refund
purchases made online on all items which are not marked as a clearance item.
Your refund will be credited to the original purchaser's card or payment method. We will issue any refund using the original payment method. (Less the cost of shipping the parcel to you)
Please allow 2 days from us receiving the parcel for the return to be processed. You will be notified when we received your returned parcel. Please note credit card refunds may take up to 10 business days for your bank
to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
We do not offer a store credit for returned items, only a monetary refund of the amount you paid, minus the cost of the original shipping to you.
Return Address to ship items
Please note that we will not accept liability for the loss/return of your shipment. We recommend using a traceable service to prevent loss. You can return the item to our store at the address below:
2 Wentworth Dr
Rototuna, Hamilton, 3210.
You will be responsible for paying for the return shipping costs. We do not refund the shipping costs.
Please take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged, we will not be able to supply you with a refund.
If you would like to contact us concerning any matter relating to this Refund Policy, you can do so via the contact form or send an email to firstname.lastname@example.org